Trulioo — Case Study
The
Solution
• Daniel Eberhard CEO & Founder of KOHO
“
We found direct correlation
between using Trulioo to help
us reduce the complexity of
onboarding — and getting more
users and customers.”
KOHO Partners With Trulioo
As a business that provides financial services entirely
on mobile devices, KOHO placed great emphasis
on perfecting their electronic customer onboarding
process. Not only did they have to find a solution that
would help them ease the burden of meeting their
compliance due diligence, they also wanted a simple
yet powerful solution that would integrate easily with
their current onboarding process without creating any
unnecessary friction for their customers. As a fintech
company that prides itself on being nimble and fast,
with exceptional customer experience at the forefront,
they wanted to choose a partner who shared similar
forward-thinking, innovative values as a company.
It was a no-brainer when they selected the Trulioo
identity verification solution.
KOHO carefully evaluated other solutions on
the market, but discovered how swift it was to
integrate Trulioo into their systems and how much
more advanced it was compared to others. KOHO
chose Trulioo for its cost effectiveness, scalability,
and effortless integration. “With Trulioo, we have
completely taken out the mental and manual work
needed to perform our due diligence,” says Eberhard.
“Our company has high standards when it comes to
the customer onboarding process. Because we are the
first point of contact for our customers, it is mission
critical that we get it right.