Trulioo — Case Study
The
Solution
Trulioo Helps IG Automate and Scale
Compliance Processes
IG chose Trulioo for its scalability, agility,
comprehensiveness, customizability and speed.
The easy integration enabled automated electronic
identity verification.
“In the UK and Australia, we have automatic
verification, and we wanted to extend this into other
territories,” Jeetoo said. “That’s when we contracted
with Trulioo and started looking at additional countries
where they could offer real-time identity verification.”
Among the advantages of partnering with Trulioo is its
unique approach to reducing the number of required
identity verification fields with built-in intelligence and
common field mapping. Trulioo supports an extensive
list of country-specific fields, including different name
and address attributes. A reduction in fields enables
clients to scale their businesses faster, smoother and
more efficiently.
“We started with a test,” said Rajib Deysarkar, IG
head of enterprise data and technology, Bangalore.
“We created some datasets using [the Trulioo] web
portal and started verifying on that platform against
other solutions that we had. We also tested integration
with [Trulioo] web services before trialing the API.
We then participated in [the Trulioo] normalized API
beta program. Our account opening team compared
the portal application against the results that the
automated service was giving.”
After that analysis, the decision was easy: IG deployed
Trulioo in full in the selected countries. IG is now
expediting application processing time and eliminating
the overhead of its manual review process.
“We track all of the verification and nonverifications,”
Deysarkar said. “We have logs, and in those logs, we
keep a note of time when we make a web service
request call to Trulioo web services, and the time it
takes to come back. We see faster response times and
a greater number of applications being processed.”
• Rajib Deysarkar
IG head of enterprise data and technology, Bangalore
“
We see faster
response times
and a greater
number of
applications
being processed.”