Trulioo — Case Study
Finding the Path to Success
Smooth onboarding is critical to Consensys’ success.
But before the partnership with Trulioo, the Consensys
verification process would take up to an hour per
customer. With Trulioo as a partner, the company
reduced customer onboarding to just minutes.
“If you don't have a seamless onboarding process,
customers are going to get frustrated and go to a
different provider,” Szaroleta said. “It's really important
in our world.”
With the Trulioo integrated identity platform,
Consensys can perform KYB and KYC checks
through one agile verification workflow and limit time-
consuming reverification, secondary authentication
and manual checks. That holistic platform experience
enables the company to strike the right balance
between onboarding friction and user experience to
create safe environments and build customer loyalty.
Maximize ROI Through a Flexible Suite of Services
As companies expand, it’s important that verification
processes keep pace to maintain organizational
efficiency.
“When you start, you have a handful of verification
tools, and you’re working through what works and what
doesn’t,” Szaroleta said. “But as the volume increases,
you realize that approach isn’t sustainable unless you
go with a vendor that can make it more efficient.”
Consensys teamed up with Trulioo to enable vendor
consolidation, scale globally and free up resources to
drive strategic growth.
“What we were looking to use Trulioo for was new and
immediate, and Trulioo was able to work with us to get
what we needed quickly,” Szaroleta said. “Some of the
other vendors we had talked with weren’t able to be as
flexible or easy to work with.”
“
The verification
process used to
take 30 minutes
to an hour per
customer. Trulioo
reduced that labor
time to a few
minutes.”
• Steven Szaroleta Consensys compliance
and operational risk manager
30-60
minutes
<5
minutes