Trulioo — Solution Sheet
Identity Document
Verification Causes
Too Much Friction
and Increases
Abandonment
Not every customer brings value to a
business. When bad actors slip through
the cracks, they can defraud valuable
customers, damage a company’s
brand and put organizations at risk of
regulatory compliance violations
and litigation.
Document verification helps companies distinguish
between bad actors and credible customers. When a
business implements any identity verification, drop-
offs will happen. However, businesses can analyze
where in the workflow abandonment occurs and
adjust friction based on their risk strategies. When
done correctly, document verification can help lower
fraud costs and increase the average lifetime value
of customers.
Modern document verification capabilities provide
guided image auto-capture that can help organizations
enhance onboarding. A straightforward user
experience that uses animated guides can help ensure
high-quality document and selfie images to produce
higher verification rates and speeds.
While document verification happens on the back
end, a customer-focused experience allows users to
proceed to the next custom-defined onboarding step.
Verification can take seconds for users, which makes
for a better experience.
04
Myth