Trulioo — Case Study
The
Solution
The EQ Bank team started
shopping for a new document
verification vendor but, ultimately,
didn’t have to look far.
Trulioo and EQ Bank had joined forces for business
verification, and Alhade said the reports showed
a simple, strong integration that would make retail
onboarding easier, improve Know Your Business
processes and connect them to Know Your
Customer checks.
He started testing Trulioo Identity Document
Verification, trying it on different devices and with
diverse background light to make sure the optical
character recognition could get a clean scan. Trulioo
passed every test and delivered a straightforward,
easy-to-use customer experience.
But it was the no-code, drag-and-drop Workflow
Studio that really caught Alhade’s eye.
The onboarding workflow builder gave EQ Bank the
flexibility to quickly adjust the document verification
process and user experience. It was a priceless
feature for a growth product manager who constantly
analyzes where customers drop off and how many
finish onboarding.
Identity Document
Verification
Business
Verification
Workflow
Studio
EQ Bank used the following
Trulioo solutions